Who is Doc Black?
If you are looking for the best and latest in alternative clothing you are definately in the right place. We are a independent company operating in the North East of England who are all sorts of passionate about the alternative scene and wish to cater to all the other lovely people out there who are as well!
What sort of stuff do you sell?
We sell a wide range of fantastic gothic/punk/emo/alternative clothing and accessories, for men, women and children. New products are being added all the time, so remember to keep checking back for a look!
What labels do you stock?
We stock Sullen, Hell Bunny, Fever, OG Abel, Iron Fist and this is by no means all we stock. keep an eye on our website, facebook page, twitter or get signed up to our newsletter to get updates on our new products.
Do you have any shops?
We do in the Metrocentre, Gateshead. For those of you not lucky(!) enough live in the North East of the UK, or the UK in general, that is what this fabulous website is for! Please check the Shop Page for the contact details for the shop.
What if I want to get in touch with you lovely website people?
Oh, you’re too kind. Well, you can either ring us, email us, or snail mail us. Please see the Contact Page for all the information you need.
Ok, I’ve found something fantastic that I just have to buy. How much postage can I expect to pay?
For all of the information you need on postage times and prices check out our postage page. We could also have offers running at anytime of the year so make sure to keep your eyes out and you might be able to bag yourself some goodies with no postage fees.
I can’t wait for my shiny new things! How long does delivery take?
If your order is processed before 2pm (mon-fri) it will be shipped the very same day. After 2pm over the weekend or bank holidays it will be sent out the next working day. Standard delivery taking 2-5 days and international 3-7.
And where in the world do you deliver to?
We are able to ship to anywhere in the world! for information on international shipping rates please click here
What is your returns policy?
If, for any reason, you wish to return a product, please email us first within 7 days of recieving your order informing us of your intention, including your name, order reference number and as much detail as possible of why you wish to return the item. If the item sent to you was wrong (size or colour for eg) or faulty it should be returned to us in it’s original packaging within 14 days, and we will offer you either a refund or replacement. For full details on our returns policy, including the postal address to send items to, please see the returns page (it is very important that you do this if you do want to return an item to ensure that everything goes smoothly.)
NB1: For the nature of the product and hygiene reasons we cannot accept returns of fancy dress, wigs, jewellery, underwear, swimming costumes, make-up etc
NB2: Returns can ONLY be made by post. Returns will NOT be accepted at our highstreet retail outlets.
Anything else I should know?
Keep an eye on our site and you just might be able to catch us at numerous outdoor events and tattoo conventions, so don't be a stranger and come say hi.
Just to check, you won’t be handing my email and other details out to all and sundry will you?
Nope, the information you give us is used for the sole and express purpose of fufilling your order as requested. And we never sell customer information to anyone. We know how annoying that can be and agree with you that private things such as emails and addresses should be just that, private.